Additional security services are available to ensure the highest level of safety and security for cruise vessels, passengers, and crew. Solutions include manpower and equipment to meet the unique needs of each vessel. advance for each request.
Guests and crew embarking or disembarking from a ship during its journey can check in at the check-in area. All passenger processing will be managed by ship agents and Customs and Immigration personnel.
The Bahamas Customs Department offers 24-hour customs clearance and support services.
Advanced explosive detector technology is available, providing screening capabilities to detect and identify potential threats. High-tech equipment enhances security measures and ensures the safety of all passengers and staff. This on-demand service requires 72 hours prior notice.
Water bunkering services, typically performed landside by trucks, ensure a consistent supply of fresh water. These services are reliable and efficiently managed to meet your needs. Available upon request.
High-quality ground services are available for passengers on behalf of cruise lines, including terminal staffing (check-in/directionals), signage arrangements, check-in services, luggage management, passenger services (transfers & hotel arrangements), holding locations, hotel representatives, and airport representatives.
Adherence to the highest international standards set by the ISPS Code ensures comprehensive security measures are available to protect ships and port facilities from security-related risks.
Highly trained K9 units are available as an essential part of the security team. These specialized dogs detect explosives, narcotics, and other contraband, providing an additional layer of security and peace of mind. This on-demand service requires 72 hours prior notice
Advanced luggage screening processes are available, ensuring all baggage is thoroughly inspected for prohibited items and maintaining a safe and secure environment for passengers and crew members.
Metal detectors are available and strategically placed to detect any unauthorized metallic objects, providing an essential layer of security to safeguard passengers, crew, and port staff.
Forklift drivers assemble and drop gangways upon arrival of each vessel.
Assistance is provided for passengers with mobility issues, ensuring safe and comfortable transit to and from the ship gangways and the city. Services cater to all passengers, providing a seamless travel experience.
Latest technology and procedures are used in our passenger screening services, ensuring that all individuals embarking at the port are securely and efficiently screened.
Supporting ships with the navigation of vessels, pilots act as advisors to the master of the vessel and experts on local waters and navigation. Mandatory service.
Port agency services are available, including cruise line representation and administrative formalities, coordination of marine & port services (mooring, pilots, towage, Marpol, provisioning), crew services (visa, transfers & hotel arrangements), and medical service
Stevedoring services cover the loading and unloading of cargo to and from ships. Efficient and safe cargo handling supports the smooth operation of the vessel. Available upon request.
Towage service available includes one towboat with the capacity to handle up to 70 tons of bollard pull.
Waste treatment services minimize environmental impact and comply with legislative requirements. Waste is managed effectively, with meticulous record-keeping. Available upon request.
Guest Services 
Crew Services